MEAPSA

Troubleshoot Microsoft Teams Voice Issues

We will look at how to monitor and troubleshoot audio and video quality issues, together with emergency calling and direct routing issues.

Support Engineer

Microsoft 365

Microsoft Teams

Module Objectives

After completing this module, you’ll be able to:

Understand and troubleshoot media flow.
Use the Call Quality Dashboard to investigate audio and video issues.
Troubleshoot emergency calling issues.
Troubleshoot direct routing issues.

Units

Introduction min
Explore audio and video quality issues min
Understand emergency calling issues min
Troubleshoot direct routing issues min
Knowledge check min
Summary min

Prerequisites

Experience configuring and administering Microsoft Teams
Experience using Windows PowerShell
Working experience with performance tuning and service monitoring