MEAPSA

Troubleshoot Exchange Online configuration issues

Investigate and diagnose Exchange Online configuration issues including provisioning errors, recipient issues, address book membership, and public folder settings.

Support Engineer

Azure Active Directory

Microsoft Exchange Online

Exchange Server

Outlook

Microsoft Defender for Office 365

Module Objectives

After completing this module, you'll be able to:

Diagnose problems that arise when provisioning recipients and other objects.
Resolve issues that affect mailboxes, distribution lists, and other recipients.
Ensure that address lists include all the intended recipients and only the intended recipients.
Fix common problems that affect your entire organization.
Ensure that users can access public folders without problems.

Units

Introduction min
Provision objects without problems min
Troubleshoot recipient issues min
Troubleshoot address lists and address books min
Investigate organization-wide settings min
Troubleshoot public folder issues min
Troubleshoot Exchange Online configuration issues min
Knowledge check min
Summary min

Prerequisites

Experience with PowerShell and the Exchange PowerShell module.
Significant experience deploying, managing, and troubleshooting Exchange environments.