MEAPSA

Troubleshoot compliance and retention issues

Investigate and diagnose problems with compliance and item retention in your Exchange Online organization, including incorrect retention policies, problems with eDiscovery, and inappropriate holds.

Support Engineer

Azure Active Directory

Microsoft Exchange Online

Exchange Server

Outlook

Microsoft Defender for Office 365

Module Objectives

After completing this module, you'll be able to:

Determine why eDiscovery doesn’t return the items you intended.
Diagnose which in-place and eDiscovery holds apply to a specific item.
Delete and purge items throughout an Exchange Online organization.
Determine why items are not retained as intended.
Troubleshoot Messaging Records management.

Units

Introduction min
Troubleshoot eDiscovery min
Troubleshoot holds min
Manage item deletion min
Troubleshoot retention policies min
Troubleshoot message records management min
Troubleshoot compliance retention issues min
Knowledge check min
Summary min

Prerequisites

Experience with PowerShell and the Exchange PowerShell module.
Significant experience deploying, managing, and troubleshooting Exchange environments.