MEAPSA

Troubleshoot audio, video, and client issues

Learn about the troubleshooting approaches for audio, video, and client issues in Teams, including collecting appropriate logs and identifying problems with different reports and dashboards.

Administrator

Microsoft 365

Microsoft Teams

Module Objectives

By the end of this module, you will be able to:

Describe key aspects of Teams troubleshooting
Identify call quality issues with call analytics
Identify call quality issues with Call Quality Dashboard
Identify call quality issues with the Direct Routing Health Dashboard

Units

Introduction min
Troubleshoot Teams min
Collect and identify logs min
Clear Microsoft Teams client cache min
Identify issues with call analytics min
Identify issues with Call Quality Dashboard min
Use Power BI to analyze Call Quality Dashboard data min
Identify issues with the Direct Routing Health Dashboard min
Knowledge check min
Summary min

Prerequisites

A proficient understanding of basic functional experience with Microsoft 365 services.
A proficient understanding of general IT practices, including using PowerShell.