MEAPSA

Introduce troubleshooting Microsoft Teams

Describe the role of the Teams administrator. Identify common Teams problems. Explain how to approach the resolution process with Microsoft Teams.

Support Engineer

Microsoft 365

Microsoft Teams

Module Objectives

After completing this module, you’ll be able to:

Describe the role of the Teams administrator.
Identify common Teams problems.
Explain how to approach the resolution process with Microsoft Teams.

Units

Introduction min
Describe Teams min
Describe Teams administration min
Diagnose common Teams problems min
Use a troubleshooting methodology min
Perform initial data collection min
Develop and implement a plan of action min
Knowledge check min
Summary min

Prerequisites

Experience configuring and administering Microsoft Teams
Experience using Windows PowerShell
Working experience with performance tuning and service monitoring