Explore Dynamics 365 Customer Service
This module introduces learners to Dynamics 365 Customer Service, focusing on core elements such as cases, case lifecycle, queues, business process flows and Service-level agreements.
Note
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Business Owner
Business User
Functional Consultant
Student
Dynamics 365
Customer Service
Module Objectives
After completing this module, you'll be able to:
- Identify use cases for Dynamics 365 Customer Service
- Explain the case lifecycle
- Examine how to manage queues
- Dynamics 365 Customer Service business process flows
- Describe Service-Level agreements (SLAs) and entitlements
Units
Prerequisites
None