Describe Dynamics 365 Customer Service capabilities and related apps
This module introduces learners to Omnichannel for Customer Service, reporting and data visualization and Dynamics 365 Customer Voice for Dynamics 365 Customer Service.
Note
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Business Owner
Business User
Functional Consultant
Student
Dynamics 365
Customer Service
Module Objectives
After completing this module, you'll be able to:
- Describe Omnichannel for Dynamics 365 Customer Service
- Describe Omnichannel Supervisor Experiences
- Explain reporting and visualization options in Dynamics 365 Customer Service
- Describe Dynamics 365 Customer Voice use cases for Dynamics 365 Customer Service
Units
Prerequisites
None