Describe Dynamics 365 Customer Insights - Data and Dynamics 365 Customer Voice
This module introduces learners to other applications that augment Dynamics 365 Customer Insights - Journeys capabilities with Dynamics 365 Customer Insight - Data. We also cover Dynamics 365 Customer Voice to help you identify prospects and build marketing campaigns.
Note
On September 1, 2023, Dynamics 365 Marketing and Dynamics 365 Customer Insights will be sold together under a single product SKU called Dynamics 365 Customer Insights. The individual applications will be renamed Dynamics 365 Customer Insights - Journeys and Dynamics 365 Customer Insights - Data, respectively. For more information, see Dynamics 365 Customer Insights FAQs.
Additionally, on September 1, 2023, new Dynamics 365 Marketing customers will receive real-time marketing features only. For more information, see Default real-time marketing installation. Many Learn pages currently refer to outbound features that may not be available or may work differently in real-time marketing. The training content will be updated in September and October to meet the new realities.
Note
This content was partially created with the help of AI. An author reviewed and revised the content as needed. Read more.
Module Objectives
After completing this module, you'll be able to:
- Describe when other marketing applications might be required
- Describe how to use Customer Insights - Data to create more targeted customer segments that can be brought into Dynamics 365 Customer Insights - Journeys
- Describe how to capture customer feedback with Customer Voice
Units
Prerequisites
None