MEAPSA

Create transactions in a call center in Dynamics 365 Commerce

The call center in Dynamics 365 Commerce is a channel where you can create, cancel, and return call center retail sales orders, place a call center order on hold and release it from hold, and create continuity orders for subscription-based business models.

Business User

Functional Consultant

Dynamics 365

Commerce

Module Objectives

In this module, you will:

Learn how to create, cancel, and return a call center order.
Put call center order on hold and release it from hold.

Units

Create a call center order min
Cancel or return a customer order in the call center min
Place a call center order on hold, and release from hold min
Exercise – Create transactions in a call center min
Check your knowledge min
Summary min

Prerequisites

General knowledge of basic navigation within Dynamics 365 Commerce.
Understanding of the call center channel in Commerce.
Basic knowledge of retail processes.