MEAPSA

Chat integrations with Dynamics 365 Commerce

By integrating Microsoft Dynamics 365 Omnichannel for Customer Service and Power Virtual Agents applications with Dynamics 365 Commerce e-commerce websites, businesses can empower their online shoppers through chat capabilities.

Administrator

Functional Consultant

Dynamics 365

Commerce

Module Objectives

In this module, you will:

Set up Commerce chat and customize it with Omnichannel for Customer Service and Power Virtual Agents.
Use Commerce chat with Omnichannel for Customer Service.
Use Commerce chat with Power Virtual Agents.
Use Commerce chat with proactive chat parameters.

Units

Introduction min
Commerce chat feature overview min
Commerce chat with Omnichannel for Customer Service min
Commerce chat with Power Virtual Agents min
Commerce chat with proactive chat parameters min
Exercise - Set up Commerce chat with Omnichannel for Customer Service min
Check your knowledge min
Summary min

Prerequisites

Knowledge of Dynamics 365 Commerce
Knowledge of the Power Apps maker portal