Work with Knowledge Management Solutions in Dynamics 365 Customer Service
Important
Power Virtual Agents capabilities and features are now part of Microsoft Copilot Studio following significant investments in generative AI and enhanced integrations across Microsoft Copilot.
Some articles and screenshots may refer to Power Virtual Agents while we update documentation and training content.
This learning path focuses on working with Knowledge Management Solutions in Microsoft Dynamics 365 Customer Service.
Prerequisites
- Have a trial subscription to Dynamics 365 for Customer Engagement
- Basic understanding of how to navigate the Dynamics 365 application
- Working knowledge of the core records available
Business User
Functional Consultant
Dynamics 365
Customer Service
Related Modules
