Search and filter knowledge articles by using Dynamics 365 Customer Service
Important
Power Virtual Agents capabilities and features are now part of Microsoft Copilot Studio following significant investments in generative AI and enhanced integrations across Microsoft Copilot.
Some articles and screenshots may refer to Power Virtual Agents while we update documentation and training content.
This module examines how to set up the many different searching and filtering capabilities that are available in Dynamics 365 Customer Service.
Business User
Dynamics 365
Customer Service
Module Objectives
In this module, you'll:
- Learn about search filters.
- Learn about federated search.
- Learn about AI suggested keywords.
- Learn about knowledge search analytics.
Units
Prerequisites
Basic knowledge of Customer Service