Work with cases in Dynamics 365 Customer Service
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Get started as a customer service representative. This learning path focuses on case management capabilities of Dynamics 365 Customer Service including options for creating cases, managing the case resolution process, working with case hierarchies, and merging similar cases. Queues can be used to maintain and manage case workloads for customer service agents.
Prerequisites
- Have a trial subscription for Dynamics 365 Customer Service
- Basic understanding of how to navigate the Dynamics 365 application
- Working knowledge of the core records available
Business User
Functional Consultant
Dynamics 365
Customer Service
Related Modules
