Manage cases with Dynamics 365 Customer Service workspace

Manage cases with Dynamics 365 Customer Service workspace

Important

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With Dynamics 365 Customer Service, an organization can provide service to their customers in many ways, depending on the specific needs of the customer, the organization's service model, and other determining factors. This module examines the Customer Service features that you can use to support a case management solution.

Business User
Functional Consultant
Dynamics 365
Customer Service

Module Objectives

In this module, you'll:

  • Explore the Customer Service workspace.
  • Create cases and automate case creation.
  • Learn about case management.
  • Create and resolve cases.

Units

Prerequisites

Basic knowledge of Dynamics Customer Service