Microsoft 365 Certified:
Collaboration Communications Systems Engineer Associate

As a candidate for this certification, you’re responsible for planning, deploying, configuring, maintaining, and troubleshooting:

• Microsoft Teams Phone
• Meetings
• Personal and shared space devices, including Teams Rooms and Microsoft Surface Hub

As a collaboration communications systems engineer, you have a fundamental understanding of networking, telecommunications, audio/visual and meeting room technologies, and identity and access management. You’re proficient in managing and monitoring Teams Phone, meetings, and certified devices by using:

• Microsoft Teams admin center
• PowerShell
• Microsoft Teams Rooms Pro Management portal
• Microsoft Call Quality Dashboard

You deploy and configure Teams Phone with Public Switched Telephone Network (PSTN) connectivity through:

• Teams Calling Plans
• Operator Connect
• Teams Phone Mobile
• Direct Routing

You work with:

• Teams administrators
• Microsoft identity and access administrators
• Microsoft 365 administrators
• Owners of other workloads, including facilities managers, network engineers, security engineers, device manufacturers, telephony providers, and Microsoft Certified solution providers