Deploy an SMS channel in Omnichannel for Dynamics 365 Customer Service
Important
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Learn how to use Short Message Service (SMS) messages to initiate support requests with support organizations.
Business User
Functional Consultant
Dynamics 365
Customer Service
Module Objectives
In this module, you'll:
- Configure an SMS channel.
- Configure phone numbers and messaging accounts such as TeleSign and Twilio.
- Configure SMS workstream and workstream options.
- Route SMS conversations.
- Set up additional settings.
Units
Prerequisites
Basic understanding of the Dynamics 365 Customer Service app