MEAPSA

Set up Customer Service scheduling

Important

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Dynamics 365 Customer Service includes capabilities to help you effectively schedule staff and other resources to provide service to customers at the organization's locations.

Business User

Functional Consultant

Dynamics 365

Customer Service

Module Objectives

In this module, you will:

Get started with Customer Service scheduling.
Learn how to set up Customer Service scheduling.
Discover how to define resources.

Units

Introduction min
Set up service scheduling min
Define resources min
Define resource groups, facilities, and sites min
Check your knowledge min
Summary min

Prerequisites

Basic knowledge of the Dynamics 365 Customer Service application