Get started with Dynamics 365 Productivity Tools

Get started with Dynamics 365 Productivity Tools

Important

Power Virtual Agents capabilities and features are now part of Microsoft Copilot Studio following significant investments in generative AI and enhanced integrations across Microsoft Copilot.

Some articles and screenshots may refer to Power Virtual Agents while we update documentation and training content.

Dynamics 365 Productivity Tools helps agents perform their daily operations faster, efficiently, and in a process-compliant manner.

Functional Consultant
Dynamics 365
Customer Service

Module Objectives

In this module, you will:

  • Learn how to use macros.
  • Discover how to use automation.
  • Explore using agent scripts.
  • Learn how to use smart assist.

Units

Prerequisites

None