Deploy chat widgets with Omnichannel for Dynamics 365 Customer Service
Important
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A chat widget lets customers connect with service agents and helps to resolve their queries quickly. This module covers the process of deploying chat widgets with Omnichannel for Dynamics 365 Customer Service.
Business User
Functional Consultant
Dynamics 365
Customer Service
Module Objectives
In this module, you:
- Create a chat channel.
- Allow chat transcripts and file downloads.
- Work with prechat and post-chat surveys.
- Embed a chat widget in a portal.
Units
Prerequisites
Basic understanding of Dynamics 365 Customer Service