Manage emails, segments, and journeys in Dynamics 365 Customer Insights - Journeys

Manage emails, segments, and journeys in Dynamics 365 Customer Insights - Journeys

This module covers managing marketing emails, segments, customer journeys, and A/B testing in outbound marketing.

Functional Consultant
Dynamics 365
Customer Insights Journeys

Module Objectives

In this module, you'll learn how to:

  • Create and publish a marketing email.
  • Construct segments within Dynamics 365 Customer Insights - Journeys.
  • Leverage segments created within Customer Insights.
  • Design and publish a customer journey.
  • Run an A/B test in outbound marketing.
  • Build marketing email, segment, and customer journey templates.

Prerequisites

Basic understanding of Microsoft Dynamics 365 Customer Insights - Journeys