Manage customers in Dynamics 365 Customer Insights - Journeys
This module covers the basics of contact, accounts, and lead management within Dynamics 365 Customer Insights - Journeys.
Business User
Functional Consultant
Dynamics 365
Customer Insights Journeys
Module Objectives
In this module, you will learn how to:
- Manage contacts and accounts in Dynamics 365 Customer Insights - Journeys.
- Identify the core concepts of account-based marketing.
- Score and qualify leads.
Units
Prerequisites
Basic understanding of how to navigate in Dynamics 365 Customer Insights - Journeys