MEAPSA

Extend Teams Phone with additional services

Teams Phone leverages other Microsoft services and can be extended with third-party solutions for policy-based compliance recording, contact center integration, and custom bots.

Administrator

Microsoft 365

Microsoft Teams

Module Objectives

At the end of this module, you will be able to:

Describe how Teams Phone interacts with other Microsoft services.
Configure and integrate third-party policy-based compliance recording.
Configure and integrate third-party contact center solutions.
Design and register Voice Bots for custom developed solutions.

Units

Introduction min
Understand how Teams interacts with additional services min
Configure compliance recording in Teams min
Configure and integrate a certified contact center in Teams min
Design and deploy voice bots in Teams min
Knowledge check min
Summary and resources min

Prerequisites

A general understanding of Office 365
An understanding of the fundamentals of Microsoft Teams and Teams Phone