Create visualizations for Dynamics 365 Customer Service
Important
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Microsoft Dynamics 365 Customer Service includes several features for reporting and displaying data to help users manage their case workload. This module examines the options that are provided by Customer Service.
Business User
Functional Consultant
Dynamics 365
Customer Service
Module Objectives
This module explains how to:
- Review the data reporting and visualization options in Dynamics 365 Customer Service.
- Discover how to create charts.
- Learn how to use and create tier 1 and tier 2 interactive dashboards.
- Discover how to use Microsoft Power BI to view Dynamics 365 Customer Service data.
Units
Prerequisites
Knowledge of Dynamics 365 Customer Service