Create custom apps for Dynamics 365 Customer Service
Important
Power Virtual Agents capabilities and features are now part of Microsoft Copilot Studio following significant investments in generative AI and enhanced integrations across Microsoft Copilot.
Some articles and screenshots may refer to Power Virtual Agents while we update documentation and training content.
Learn how to use Microsoft Power Platform to create custom apps for Microsoft Dynamics 365 Customer Service.
Business User
Functional Consultant
Dynamics 365
Customer Service
Module Objectives
In this module, you will:
- Learn how you can use Microsoft Power Platform to customize Dynamics 365 Customer Service.
- Learn how to create apps from Microsoft Power Apps for Customer Service.
- Learn how to deploy a self-service portal for Customer Service.
- Discover how to customize case management.
Units
Prerequisites
Knowledge of Dynamics 365 Customer Service