Create smart assist solutions in Omnichannel for Dynamics 365 Customer Service
Important
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Do you want to build custom bots and plug them into environments to provide relevant recommendations to agents? This module teaches you how to create adaptive cards and custom bots and how to enable the Productivity pane.
Business User
Functional Consultant
Dynamics 365
Customer Service
Module Objectives
In this module, you will:
- Write adaptive cards that render content for a smart assist bot.
- Build a smart assist bot.
- Create a bot user.
- Add a smart assist bot to a workstream.
- Enable the Productivity pane.
Units
Prerequisites
To use smart assist, you must deploy the Dynamics 365 Productivity Tools solution in your environment. You can download it free from Microsoft AppSource.