MEAPSA

Create customer surveys with Dynamics 365 Customer Voice

Obtaining customer feedback can help you make better business decisions. In this module, you will get started with creating surveys.

Business User

Functional Consultant

Dynamics 365

Customer Voice

Sales

Module Objectives

In this module, you will:

Create your first survey with a theme and custom branding.
Learn when to use branching rules to guide respondents through a survey.
Personalize surveys with variables.

Units

Introduction min
Survey headers and branding min
Add branching logic to surveys min
Personalize a survey with variables min
Add satisfaction metrics to a survey and project min
Add multiple languages for your surveys min
Exercise - Create a basic survey min
Check your knowledge min
Summary min

Prerequisites

Basic understanding of the Microsoft Dynamics 365 Customer Voice app