Register and manage devices with Connected Customer Service for Dynamics 365 and Azure IoT
Important
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Connected Customer Service integrates IoT devices with Dynamics 365 Customer Service to help organizations create an approach to providing service to customers. Additionally, it enables the registration, monitoring, and management of IoT devices into your organization’s business processes.
Business User
Functional Consultant
Dynamics 365
Customer Service
Module Objectives
This module explains how to:
- Register IoT devices.
- Create IoT alerts and convert alerts to cases.
- Understand the required security roles for Connected Customer Service.
- Manage interactions with IoT devices.
- Send commands to IoT devices.
Units
Prerequisites
Basic knowledge of the Dynamics 365 Customer Service application