MEAPSA

Configure and work with order fulfillment in Dynamics 365 Commerce

Currently, with the ever-changing commerce operations and ecosystem, price and products are not the most important factors for purchase decisions of the customers. Retailers aim for a customer journey that stands out with personalized engagement, frictionless interactions, and fully integrated omnichannel experiences.

Business User

Functional Consultant

Dynamics 365

Commerce

Module Objectives

In this module, you will:

Discover how to set up and process Distributed Order Management (DOM).
Learn about rule details, cost configuration, and order brokering.
Learn about store order fulfillment and customer order pickups.

Units

Introduction min
Distributed order management (DOM) min
Work with DOM rules min
Manage cost configuration min
Order brokering min
Store order fulfillment min
Process customer order pickups in Store Commerce min
Exercise - Create simple level shipping cost configuration min
Exercise - Create tiered level shipping cost configuration min
Exercise - Create a cost configuration min
Check your knowledge min
Summary min

Prerequisites

General knowledge of basic navigation within Dynamics 365 Commerce
Understanding of the Commerce channels and their order fulfillment capabilities
Basic knowledge of retail processes