Create custom experiences for agents with agent experience profiles in Customer Service
Important
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With agent experience profiles, your organization can create targeted app experiences for agents and supervisors who work with the Microsoft Dynamics 365 Customer Service workspace and Omnichannel for Customer Service apps.
Business User
Functional Consultant
Dynamics 365
Customer Service
Module Objectives
In this module, you will:
- Learn about agent experience profiles, when they're available, and how to access them.
- Create custom profiles with the user interface.
- Define which channels and productivity features are available within a profile.
- Configure session templates.
- Create application tab templates.
- Create notification templates and use notification fields.
- Review associate session and notification templates with workstreams.
Units
Prerequisites
Basic understanding of the Dynamics 365 Customer Service application