Work with entitlements and service level agreements in Dynamics 365 Customer Service
Important
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This learning path focuses on working with entitlements and service level agreements in Microsoft Dynamics 365 Customer Service.
Prerequisites
- Have a trial subscription or access to Dynamics 365 Customer Service
- Basic understanding of how to navigate in the Dynamics 365 application
- Working knowledge of the core records available
Business User
Functional Consultant
Dynamics 365
Customer Service
Related Modules
