Microsoft Certified: Dynamics 365 Customer Insights (Data) Specialty

Microsoft Certified:
Dynamics 365 Customer Insights (Data) Specialty

About This Course

As a candidate for this certification, you implement solutions that provide insights into customer profiles and that track engagement activities to help:

  • Improve customer experiences.
  • Increase customer retention.

You should have firsthand experience with:

  • Dynamics 365 Customer Insights - Data and one or more additional Dynamics 365 apps
  • Microsoft Power Query
  • Microsoft Dataverse
  • Common Data Model
  • Microsoft Power Platform

You should also have direct experience with practices related to:

  • Privacy
  • Compliance
  • Consent
  • Security
  • Responsible AI
  • Data retention policy

As a candidate for this exam, you need experience with processes related to key performance indicators (KPIs), data retention, validation, visualization, preparation, matching, fragmentation, segmentation, and enhancement. You should have a general understanding of:

  • Azure Machine Learning
  • Azure Synapse Analytics
  • Azure Data Factory

If you need more experience before you try to earn this certification, here are some suggestions:

  • Work as a Microsoft Dynamics 365 consultant on Customer Insights projects.
  • Join the Dynamics 365 community. You don't have to be a certificate holder.
  • Take available learning paths on Microsoft Learn and complete more hands-on practice.
  • Sign up for an instructor-led training course.
  • Read the Discover your career path blog for more information.


The English language version of this certification was updated on October 19, 2023. Review the study guide linked on the Exam MB-260 page for details about latest changes.

Data Analyst
Data Engineer
Data Scientist
Functional Consultant
Dynamics 365
Microsoft Power Platform
Data Factory
Data Lake
Synapse Analytics
Customer Insights Data
Customer Engagement apps
Power Query

Choose a package for learning Microsoft Certified: Dynamics 365 Customer Insights (Data) Specialty course

MB-260: Microsoft Dynamics 365 Customer Insights (Data) Specialist

Diamond Package
  • PSA Learning Platfom Access
  • Hosted Online Lab Access
  • MCP Exam Voucher
  • Attend Official Instructor-Led Course
  • Measure Up Practice Test
Emerald Package
  • PSA Learning Platfom Access
  • MCP Exam Voucher
  • MeasureUp Practice Test
Bronze Package
  • PSA Learning Platfom Access